PRIVACY POLICY
Effective Date: January 1, 2026
1. Introduction Welcome to Bastion Restoration LLC ("Company", "we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.bastionrestoration.com), use our services, or interact with us through communications, including SMS/text messaging. Please read this policy carefully.
2. Information We Collect We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us, and may include:
Contact Data: First and last name, email address, postal address, and phone numbers.
Service Data: Information regarding your property, damage assessments, service requests, and billing information.
Communication Data: Records of your communications with us via phone, email, web forms, and SMS/text messages.
3. How We Use Your Information
We use the personal information collected to:
Provide, operate, and maintain our restoration services.
Respond to emergency requests and dispatch technicians.
Send you administrative information, such as appointment confirmations, estimates, and invoices.
Communicate with you regarding service updates and customer support.
4. STRICT SMS & MOBILE DATA SHARING POLICY
We take the privacy of your mobile phone information very seriously. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Your phone number is strictly used to communicate directly with you regarding the services requested from Bastion Restoration LLC.
5. Disclosure of Your Information (General) Excluding the strict mobile data rules outlined in Section 4, we may share other non-SMS related information in the following situations:
Service Providers: With vendors or contractors who perform services for us (e.g., payment processing, software hosting) under strict confidentiality agreements.
Legal Obligations: When legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Protection of Rights: To investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or situations involving potential threats to the safety of any person.
6. Data Security We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security.
7. Contact Us If you have questions or comments about this Privacy Policy, please contact us at: Bastion Restoration LLC 7380 West Sand Lake Rd, Orlando Florida 32819 Phone: (407) 537-2905 Email: [email protected]
8. Cookies and Tracking Technologies We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your browsing experience. You can manage or disable your cookie preferences through your web browser settings.
9. User Rights You have the right to request access to, update, or delete the personal information we hold about you. If you wish to exercise your rights to your data, please contact us directly at [email protected].
10. Detailed SMS Opt-In & Opt-Out Opt-In: Users can opt-in to receive SMS communications by explicitly providing their phone number and checking the optional consent box on our website's contact form. Opt-Out: Users can opt-out of receiving SMS messages at any time by replying "STOP" to any of our text messages.